Return and Refund Policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at firuze-finds@outlook.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

     ● Perishable goods (e.g. food, flowers, or plants)
     ● Custom or personalized products
     ● Personal care goods (such as beauty products)
     ● Hazardous materials, flammable liquids, or gases

Unfortunately, we cannot accept returns on sale items or gift cards.
Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have within the 30-day return period, and once the return is accepted, make a separate purchase for the new item.

European Union 30-Day Cooling-Off Period

If the merchandise is shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without justification, in accordance with EU consumer protection laws.

Returned items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. Proof of purchase is required.

Refunds

We will notify you once we’ve received and inspected your return and inform you whether the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at firuze-finds@outlook.com.